Chapter One
Inside the firm.
I've spent decades running operations for actual law firms. Not theorizing about them. Not coaching from outside. Inside, managing staff, structuring billing departments, building intake systems, writing the SOPs. Sitting with owners while they tried to figure out why a firm full of good lawyers couldn't pay them a steady salary.
Solo practices. Small firms. Multi-attorney practices in operational disarray. I've watched what makes a firm succeed and what makes it fail. The pattern is almost never about the quality of the legal work. It's almost always about the business sitting underneath the legal work.
That's the seat I learned to occupy. And it's the seat almost no one in a law firm is actually trained to fill.